Where can the banners be located in an email?
Branding, Images, and/or Ads can be added to templates in three locations:
- At the top
- Above the signature
- Below the signature
These locations are fixed and cannot be changed.
Images are not displaying correctly in Outlook
Black Pearl wraps emails with HTML templates so images are downloaded from the Black Pearl server, meaning processing emails is light weight. Most emails are opened on email programs which download images by default such as: Gmail, Android, Apple ...
How to log into the Black Pearl Mail App Open a web browser and navigate to https://admin.blackpearlmail.com/ Enter your email address in the “Email Address” field Enter your password in the “Password” field Tick the “Remember Me” tick box if you ...
Pictures cannot be displayed and are shown as a red "X" in Microsoft Outlook
When you open an email message that contains images in Microsoft Office Outlook, the image areas are blocked. These areas display a red "X" placeholder. Blocking pictures can help protect your computer. Microsoft Outlook is configured by default to ...
Obtaining Email Samples for M365
What will you need to do? If you have reported a bug or a mail flow issue with Black Pearl Mail, the Customer Support team may require samples of the affected mail in order to investigate the issue. We require a specific file type (.eml) to carry ...
Getting Started: Use the Same Branded Email Template for all Users
With 3 quick steps, you can be up and running with Black Pearl Mail. These steps are ideal for a company that wants to use the same branded email template for all their employees. Step 1 - Customize a Template Go to the Templates tab in the top ...