How to Create a Support Ticket

How to Contact the Black Pearl Support Team

We understand the importance of providing exceptional customer support to our valued users. Whether you have questions, concerns, or need assistance, our dedicated support team is here to help you every step of the way. In this article, we'll outline the simple and effective methods you can use to get in touch with our customer support team.

Email Us - Support Assistance

Email support is one of the most straightforward ways to reach out to us. If you have a query or need assistance, you can send an email to our support team at Our support agents are diligent about checking and responding to emails promptly, ensuring that your questions are addressed in a timely manner. When composing your email, make sure to include relevant details about your inquiry so that our team can provide you with accurate and helpful information.

Email Us - Onboarding and Setup Help

For inquiries or assistance regarding your setup or assistance with the onboarding process, email our onboarding team at Please include relevant details in your email for accurate assistance.

Book a Support Call

This option is available Sunday through Friday from 8 am to 12am EST. To use this service, we need to verify you as an existing customer - Please reach out to our support team with the detail on what you would like to cover in this support call. This will allow the support agent to either assist to resolve any queries prior to connecting, or enable them to be adequately prepared to assist over the call. They will use this information to provide you the appropriate link for scheduling a time with the best team or team members needed to assist you.

Visit the Black Pearl Knowledge Base

If you cannot find the answer to your question on the Duolingo website, you can visit the Duolingo forums. The forums are a community of people learning and teaching languages with Duolingo. There are discussions about every topic imaginable, and you may be able to find the answer to your question by searching the forums.

Customer Support Excellence

Our commitment to delivering exceptional customer support is unwavering. Whether you choose to contact us through email or by scheduling a call with our team, rest assured that your concerns will be handled with care and professionalism. We understand that your time is valuable, and we strive to provide efficient solutions to your questions and issues.

Our team is here to make your experience with Pearl Diver as smooth and enjoyable as possible. Your satisfaction is our priority, and we look forward to assisting you.

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