Can't send or receive emails due to missing or incorrect MX record

I can't send or receive emails and have been told that my MX record is missing or incorrect

What is an MX record?

An MX record directs the route an email takes when being sent to a domain.
i.e. If an MX record says smtp-relay.gmail.com, the emails are being directed to a Gmail relay.

How can I check my MX record?

You can visit MXToolbox and simply enter your email address to check your MX record.

What does it mean if my domain has no MX record?

This means that emails being sent to your domain, i.e. @blackpearlmail.com, will not be able to be directed anywhere. This means you can not receive any emails until an MX record has been added.

How do I fix this?

The most common reason for an MX record to disappear is that the service provider (Microsoft/Google or another webhost) has suspeneded your account and it can simply be re-subscribed to.
If you have purchased a new webhost or recently moved your domain hosting, you may need to access your DNS records in order to add the MX record. You can ask your IT team or contact the provider directly to get this resolved.
    • Related Articles

    • Adding a new Domain/Error Adding a Domain

      Note: Each Black Pearl Account can only be linked to either Google or M365 tenants (not both). For M365 you will need to contact the support team if you need to add a new tenant. Any emails which attempt to route through Black Pearl but are not setup ...
    • Secondary Email Addresses

      If you have multiple email addresses, such as an email alias to an existing M365 or Google Workspace email account, or a completely separate mailbox, then you have a couple of options when it comes to branding those email addresses: 1. Create a ...
    • How to Assign New Email & Reply/Forward Templates

      First, log into the Black Pearl Mail App: Logging in Once logged in, navigate to the “Groups” icon in the top navigation bar You will now be presented with the below screen To choose the default template for new and reply emails you simply click on ...
    • Disable Branding on Internal Emails for Office 365

      What will you need to do? If you would like to turn off branding for all internal emails, then this can be achieved by modifying the existing Black Pearl Mail Office 365 rule to exclude internal emails from routing through Black Pearl Mail. If you ...
    • Dark Mode and Your Emails

      While Dark Mode presents a lot of positives for users, it also presents challenges for application developers. Since email needs to look great across the ever-changing landscape of devices and email clients (including those that don't support Dark ...