Obtaining Message Trace Details for G Suite

Obtaining Message Trace Details for G Suite


What will you need to do?


If there is an issue with mail delivery, the Black Pearl Mail Support team may request a copy message trace details from your G Suite logs. This article with guide you through the process of obtaining these details. 


If you have any issues or questions during this process, please contact support@blackpearlmail.com. 

STEP 1 – Login and go to G Suite Reports

1) Go to your Gmail Administrator settings: http://admin.google.com/


2) Click on the Reports icon.


STEP 2 – Obtain the Message Details & Send to Support 

1) Scroll down to the bottom of the left-hand menu and click on Email Log Search.



2) Click the drop-down menu next to Date and select a time period. The time period will determine how far back message trace will search for emails. For example, if the email in question was sent 4 days ago, then select Past 7 days.



3) Enter the email address of the sender in the Sender field.



4) Optional – If you would like the search to be more granular, enter a sender and a subject in their respective fields.


5) Click on Search.



6) From the list of result, find the email in question and click on the subject.



7) Take a screenshot of the details and send it as an attachment to support@blackpearlmail.com




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