Understanding Data Hierarchy - What overwrites what
This image explains how the data hierarchy works within the the Black Pearl Mail platform.
Track and Trace: How to read the data
First login to the Black Pearl Mail App: Logging in Once logged in navigate to the “Analytics” icon in the top navigation bar You will now be presented with the below screen When you have decided on your search criteria you will be presented with the ...
The image below shows and describes where different elements of the Template are populated.
Adjusting or editing user data to display values in different order
Fields in the users profile are text, meaning they can be used for any data not just what is labeled. If you would like the user's job title displayed in their signature immediately after their name (i.e James Smith, Project Manager), you would edit ...
Understanding why your mail provider isn't supported by Black Pearl Mail
This document provides a list of the current mail providers that can be configured for Black Pearl Mail, why these mail providers are supported, and why other mail providers are not supported. What is a mail provider? A mail provider is essentially ...
Remove/replace Company information from a Signature by using Group information
Groups are created to isolate specific users to use a specific template/ tagging or have certain information populate within the template. Customers may not want specific information in reply/fwd email. In this case, a customer wanted to remove the ...