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    • Popular Articles

    • What is the "Reply / Forward Template"?

      Black Pearl Mail includes a system template for replies and forwards. This template is named "Reply / Forward Template". It is an un-editable template designed to provide you with a simple template to use for your reply/forward emails. This system ...
    • Remove white border from profile picture - support for dark mode viewing

      If you have recipients using dark mode, it's possible that your profile picture will have a white border around it. See below: To correct this, you will need to upload a png file that has a transparent background. This will remove the white border. ...
    • Permanently Disconnect Your G Suite Account from Black Pearl Mail

      What will you need to do? If you wish to cancel your Black Pearl Mail subscription, you must disconnect your G Suite account from routing through the Black Pearl Mail platform beforehand.   If you have any issues or questions during this process, ...
    • Can I have my profile picture round instead of square?

      Yes, you can have your profile picture as a round image instead of a square. You would need to edit the photo before loading it to the Black Pearl Mail app. The optimal image size for a user's picture is 300x300px. If you are using a Mac, there's an ...
    • Turning on/off all signatures

      First, login to the Black Pearl Mail App: Logging in Once logged in, navigate to the “People” icon in the top navigation bar On the right-hand side sub-navigation, you will notice a slider with the text “Turn on all signatures”. If you press this ...