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    • Popular Articles

    • What is the "Reply / Forward Template"?

      Black Pearl Mail includes a system template for replies and forwards. This template is named "Reply / Forward Template". It is an un-editable template designed to provide you with a simple template to use for your reply/forward emails. This system ...
    • Remove white border from profile picture - support for dark mode viewing

      If you have recipients using dark mode, it's possible that your profile picture will have a white border around it. See below: To correct this, you will need to upload a png file that has a transparent background. This will remove the white border. ...
    • Permanently Disconnect Your G Suite Account from Black Pearl Mail

      What will you need to do? If you wish to cancel your Black Pearl Mail subscription, you must disconnect your G Suite account from routing through the Black Pearl Mail platform beforehand.   If you have any issues or questions during this process, ...
    • How to make your profile picture in your email signature round/circle instead of square?

      By default, Black Pearl Mail will upload your profile picture on your people file in the format and size that the file is originally saved in. Most images are standard square or rectangle shapes when saved, meaning most profile images are uploaded as ...
    • Turning on/off all signatures

      First, login to the Black Pearl Mail App: Logging in Once logged in, navigate to the “People” icon in the top navigation bar On the right-hand side sub-navigation, you will notice a slider with the text “Turn on all signatures”. If you press this ...