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Track and Trace: How to read the data
First login to the Black Pearl Mail App: Logging in Once logged in navigate to the “Analytics” icon in the top navigation bar You will now be presented with the below screen Below explains the columns and what they mean: Date - this is the date the ...
Track and Trace: Search Functions
First login to the Black Pearl Mail App: Logging in Once logged in navigate to the “Analytics” icon in the top navigation bar You will now be presented with the below screen There are five search criteria that you can use: From - this is the ...
Obtaining Message Trace Details in Office 365
What will you need to do? If there is an issue with mail delivery, the Black Pearl Mail Support team may request a copy message trace details from your Office 365 logs. This article with guide you through the process of obtaining these details. If ...
Obtaining Message Trace Details for G Suite
What will you need to do? If there is an issue with mail delivery, the Black Pearl Mail Support team may request a copy message trace details from your G Suite logs. This article with guide you through the process of obtaining these details. If you ...
Insights Dashboard Overview
Login to your Black Pearl Mail Email Insights Login to your own insights (once you have accepted your invite initially) via https://insights.blackpearlmail.com/login Your Insights Dashboard provides you with a 30-day snapshot of activity within your ...