Track and Trace: How to read the data
First login to the Black Pearl Mail App:
Logging in
Once logged in navigate to the “Analytics” icon in the top navigation bar
You will now be presented with the below screen
When you have decided on your search criteria you will be presented with the data in a chronological list with the below headings
Below explains the columns and what they mean:
- Date - this is the date the email was sent
- From - this is the email address that sent the email
- To - this is the recipient of the email address
- Subject - this is the subject of the email
- Status - this field gives you an indication on whether the email was Delivered, Opened, Failed
Related Articles
Track and Trace: Search Functions
First login to the Black Pearl Mail App: Logging in Once logged in navigate to the “Analytics” icon in the top navigation bar You will now be presented with the below screen There are five search criteria that you can use: From - this is the sender ...
Track and Trace Overview
The Track and Trace Tab will provide you with the ability to see all emails that you have sent as well as their status (i.e. Opened, Delivered, etc). You can see when the email was sent (Send Time), to who the email was sent (To), the subject of the ...
Understanding Data Hierarchy - What overwrites what
This image explains how the data hierarchy works within the the Black Pearl Mail platform.
Obtaining Message Trace Details in Office 365
What will you need to do? If there is an issue with mail delivery, the Black Pearl Mail Support team may request a copy message trace details from your Office 365 logs. This article with guide you through the process of obtaining these details. If ...
Obtaining Message Trace Details for G Suite
What will you need to do? If there is an issue with mail delivery, the Black Pearl Mail Support team may request a copy message trace details from your G Suite logs. This article with guide you through the process of obtaining these details. If you ...