Track and Trace: Search Functions

Track and Trace: Search Functions

  1. First login to the Black Pearl Mail App: Logging in
  1. Once logged in navigate to the “Analytics” icon in the top navigation bar
  

  1. You will now be presented with the below screen


There are five search criteria that you can use:
  1. From - this is the sender of the email and you only need to put in part of an email address e.g. john.smith
  2. To - this is the recipient email and you only need to put in part of an email address e.g. john.smith
  3. Subject - this is the subject of the email message, this will look for any words that you enter that are in an email subject
  4. From Date - this is date / time field that allows you to choose how far back you want to search
  5. To Date - this is a date / time field that allows you to choose a date/time in the past if you want to limit your search


  1. Once you have chosen your search criteria you then click the “Go” button


  1. The results will now be displayed in chronological order based on the time and date.
  1. You can also export the results by clicking the “Export CSV” button which will download a local copy in a . CSV format.


Disclaimer: The analytic data is based on a revolving 30-day timeline. If this data is needed for historical purposes, then it's recommended to be exported every 29 days. 

For more information regarding how to read your analytic data, please Click Here


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