Find the insights and best practices about our product.
Troubleshooting
Known Issue: Table formatting issue on native Apple/iOS Mail
Updating Google Routing to exception automated emails
Obtaining Email Samples for M365
Service Level Agreements ("SLAs")
Technical Support Service Guidelines ("TSS Guidelines")
Insights
Users receive too many notification emails
Interactions Overview
My Digest Overview
Track and Trace Overview
Insights FAQs
Notifications Overview
Insights Dashboard Overview
Insights User Management
General
Outlook roaming signatures vs Black Pearl Mail
Configure Microsoft 365 with Black Pearl Mail - Using a Test/Pilot Group
Configure BPM with M365
Understanding SPF Records
Salesforce CRM integration with M365/ Google Workspace
Check for Domains in M365 Tenant
Obtain M365 Tenant Address for Onboarding
How to disable or remove your M365 Email Signature from Outlook (Desktop and Online Version)
Setting up SPF Records
Exclude Users from Routing Through M365
Exclude routing email through Black Pearl Mail when sent to a specific user for M365
Specify Which Domains Route Through Black Pearl Mail for M365
Exclude notifications from microsoft.com from routing through Black Pearl Mail for M365
Update the Existing Rule to Allow an Additional Domain to Route Through Black Pearl Mail for M365
Exclude Messages from Routing Through Black Pearl Mail Based on Subject Content in M365
Removing and Disabling Signatures in OWA for M365
Permanently Disconnect Your Office 365 Account from Black Pearl Mail
Specify Branding for Internal Emails for M365
Configure Microsoft 365 with Black Pearl Mail
Groups
Editing a Group: Remove users
Editing a Group: Domains
Editing a Group: Template Rules
Default Groups: Search
Unable to add new Group
Editing a Group: Modify Group Information
Adding a New Group
How to Assign New Email & Reply/Forward Templates
Users in more than one group - Carousel (Rotating Banners)
Default Group Explained
Remove/replace Company information from a Signature by using Group information
Editing a Group: Add users
Groups Tab Overview
Using Tags within Groups
Getting Started: Use Different Branded Email Templates for Different Groups of Users
Dashboard
What languages does the Black Pearl Mail system support?
Profile Overview
Can I add my own custom embedded HTML to create my email signature template in Black Pearl Mail?
Does Black Pearl Mail work with our CRM system?
Adding, Removing, and Editing Administrators
Acceptable Use Policy ("AUP")
Implementing a Custom Tracking URL
How to delete and re-add the user to the BPM admin account
Welcome to Black Pearl Mail
How to Create a Support Ticket
Black Pearl Mail - Admin Dashboard
How to Upload Banner Images into your Black Pearl Email Templates
Company Settings
Admins FAQs
Black Pearl Mail - Account Overview of Navigating the Admin Portal
First Time User FAQs
First Time User FAQs
Exclude users from routing through Black Pearl Mail if they are a member of a group for Google Workspace
Configure Black Pearl Mail routing for users based on group membership for Google Workspace
Mail Server Setup
Minimizing Black Pearl Mail service interruptions when migrating to another mail platform
Enable Black Pearl Mail for all Users After a Pilot Setup for M365
Exclude Large Emails from Routing Through Black Pearl Mail for Google Workspace
Understanding why your mail provider isn't supported by Black Pearl Mail
Specify Which Domains Route Through Black Pearl Mail for Google Workspace
People
Social media icons cannot be added or altered
Unable to remove a user's profile picture
Duplicate Signatures
Remove white border from profile picture - support for dark mode viewing
Adjusting or editing user data to display values in different order
Removing a User
Turning on/off all reply signatures
Turning on/off all signatures
Black Pearl Mail - How to enable active directory sync in Black Pearl Mail
Editing User Details
People Search Functionality
Importing and Exporting users via CSV
People Tab Overview
Adding People to Black Pearl Mail - Synchronize your Email Users saved in your Email Admin Portal to Black Pearl Mail to Create People Profiles and Field Mapping
Adding the Company Logo as the Profile Picture
Adding or Editing a Profile Picture for a User
How to make your profile picture in your email signature round/circle instead of square?
Adding a User
Adding a new Domain/Error Adding a Domain
Secondary Email Addresses
Analytics
Tracking Features
How are your email clicks validated by Black Pearl Mail?
Track and Trace: How to read the data
Export Clicks: Search Functions
Track and Trace: Search Functions
Mail Flow
How to resolve the G Suite 'Any/All' issue
I can't send or receive emails and have been told that my MX record is missing or incorrect
Obtaining Outlook Client Version Number for Windows
Obtaining Email Samples for Google Workspace
Obtaining Message Trace Details for G Suite
Temporarily Disable Black Pearl Mail for Office 365
Disable Branding on Internal Emails for Office 365
Obtaining Message Trace Details in Office 365
Google Calendar Meeting Reminder Fix
"550 5.4.1 Recipient address rejected: Access denied" When Sending to Mail-enabled Public Folders in Microsoft 365
Bounce Back Error Codes and Messages
Configure BPM with Gmail
How to disable or remove your Google Email Signature from Gmail
Check for Domains in G Suite Tenant
Sending as an Email Alias in Google Workspace
Exclude Large Emails from Routing Through Black Pearl Mail
Temporarily Disable Black Pearl Mail for G Suite
Permanently Disconnect Your G Suite Account from Black Pearl Mail
Configure Google Workspace with Black Pearl Mail
Configure Google Workspace for Black Pearl Mail Within an Existing OU for a Single User
Configure Google Workspace with Black Pearl Mail - Using a Test/Pilot Organizational Unit (OU)
Templates
Understanding Data Hierarchy - What overwrites what
Where can the banners be located in an email?
Understanding a Black Pearl Mail Template
URLs are not showing as hyperlinks in the Disclaimer
What is the "Reply / Forward Template"?
How to add a full width banner to top level branding
Create 'Book a meeting' button
Download Images Automatically - Microsoft Outlook for Mac
Using Calibri Font as your Signature Font - Not supported by Apple
Can I have an animated gif logo in my email signature?
Template Search Functionality
Templates Tab Overview
Template List / Thumbnail Views
Images are not displaying correctly in Outlook
Template Report Overview
Branding not applying on forward and reply emails
Editing and Saving Images in Black Pearl Mail Templates
Email not branding during testing on iPhone
Getting Started: Use the Same Branded Email Template for all Users
Black Pearl and Canva - How to edit your Canva image files to update your email banner images
Pictures cannot be displayed and are shown as a red "X" in Microsoft Outlook, embedded image
How to add/edit the logo image in the top template branding section
Dark Mode and Your Emails
Add your Calendar Booking Link to your Black Pearl Mail Signature
How to create a new Signature Template in Black Pearl Mail (Video walkthrough included)
Admin Dashboard
Why Images get larger/distorted when sending an email from Apple devies?
Disable branding on a single email
Error Msg: "Could not find a membership with invite id..."
Adding/Updating your Payment Method (Credit Card)
Cancel your Black Pearl Subscription
Unable to Sign into Black Pearl Mail Admin App with Google - Error 400: admin_policy_enforced
Editing User Details
Looking to add a user? Please Click Here for more information about adding a user.
  1. First, log in to the Black Pearl Mail App: Logging in
  1. Once logged in, navigate to the “People” icon in the top navigation bar
  1. You will now see a list of all your users, to edit one first click on the user you would like to edit
  1. The below screen will then be shown. From here you can edit any of the user's details.
  1. Once you have finished just hit the save button in the top right-hand corner
Within 2 minutes the user's changes will have propagated to our mail transport agents.
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