What will you need to do?

If there is an issue with mail delivery, the Black Pearl Mail Support team may request a copy message trace details from your G Suite logs. This article with guide you through the process of obtaining these details.

1) Go to your Gmail Administrator settings: http://admin.google.com/

2) Click on the Reports icon.

1) Scroll down to the bottom of the left-hand menu and click on Email Log Search.

2) Click the drop-down menu next to Date and select a time period. The time period will determine how far back message trace will search for emails. For example, if the email in question was sent 4 days ago, then select Past 7 days.

3) Enter the email address of the sender in the Sender field.

4) Optional – If you would like the search to be more granular, enter a sender and a subject in their respective fields.

5) Click on Search.

6) From the list of result, find the email in question and click on the subject.

7) Take a screenshot of the details and send it as an attachment to [email protected].