Black Pearl Mail can only brand Salesforce email that goes out through Microsoft 365 or Google Workspace (formerly G Suite). These steps summarize the setup. For full details, see the official Salesforce documentation.

Turn on external email services

1. Log in — Log in to Salesforce.
2. Open Setup — Click the cog icon (Setup) in the top right-hand corner.
3. Find the setting — In the search box on the left, search for "send through external email services" and select it.
4. Turn it on — Turn on either M365 or G Suite.
   

   The Send through external email services setting.

Set your email settings

1. Open user settings — Click your avatar in the top right-hand corner and select User Settings.
2. Open My Email Settings — In Salesforce, go to Email → My Email Settings on the left.
3. Choose Send through — Select M365 or G Suite in the Send through option, then click Save.
   

   The Send through option in My Email Settings.

Connect and test

1. Create a test contact — Create a new contact with the address [email protected]. You need to send the test from the contacts page.
2. Start an email — On the contact, click the Activity tab, then Email. A prompt asks you to connect your M365 or G Suite account.
3. Sign in — Click the prompt and sign in with your M365 or G Suite credentials.
4. Send the test — Send a test email and check its headers to confirm it passed through M365 or G Suite and Black Pearl Mail.

Need help? Visit the Black Pearl Mail Help Centre or book a support session with the team.