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Getting Started
What Languages Does Black Pearl Mail Support
Does Black Pearl Mail Work with Your CRM System
Getting Started with Black Pearl Mail
Admins FAQs
How to Navigate the Black Pearl Mail Admin Portal
First Time User FAQs
First Time User FAQs
How to Set Up Salesforce to Send Through Microsoft 365 or Google Workspace
Getting Started: Use the Same Branded Email Template for All Users
Outlook Roaming Signatures vs Black Pearl Mail
Getting Started: Use Different Branded Email Templates for Different Groups of Users
Troubleshooting
Known Issue: Table formatting issue on native Apple/iOS Mail
Obtaining Email Samples for M365
Why Images get larger/distorted when sending an email from Apple devies?
Duplicate Signatures
Error Msg: "Could not find a membership with invite id..."
Download Images Automatically - Microsoft Outlook for Mac
Using Calibri Font as your Signature Font - Not supported by Apple
Images are not displaying correctly in Outlook
Obtaining Outlook Client Version Number for Windows
Branding not applying on forward and reply emails
Email not branding during testing on iPhone
Obtaining Email Samples for Google Workspace
Obtaining Message Trace Details for G Suite
Pictures cannot be displayed and are shown as a red "X" in Microsoft Outlook, embedded image
Unable to Sign into Black Pearl Mail Admin App with Google - Error 400: admin_policy_enforced
Obtaining Message Trace Details in Office 365
Dark Mode and Your Emails
Email Delivery & DNS
Minimizing Black Pearl Mail service interruptions when migrating to another mail platform
I can't send or receive emails and have been told that my MX record is missing or incorrect
Understanding SPF Records
Setting up SPF Records
"550 5.4.1 Recipient address rejected: Access denied" When Sending to Mail-enabled Public Folders in Microsoft 365
Bounce Back Error Codes and Messages
Microsoft 365 Setup
Check for Domains in M365 Tenant
Obtain M365 Tenant Address for Onboarding
How to disable or remove your M365 Email Signature from Outlook (Desktop and Online Version)
Exclude Users from Routing Through M365
Exclude routing email through Black Pearl Mail when sent to a specific user for M365
Specify Which Domains Route Through Black Pearl Mail for M365
Exclude notifications from microsoft.com from routing through Black Pearl Mail for M365
Update the Existing Rule to Allow an Additional Domain to Route Through Black Pearl Mail for M365
Exclude Messages from Routing Through Black Pearl Mail Based on Subject Content in M365
Removing and Disabling Signatures in OWA for M365
Permanently Disconnect Your Office 365 Account from Black Pearl Mail
Specify Branding for Internal Emails for M365
Configure Microsoft 365 with Black Pearl Mail
Exclude Large Emails from Routing Through Black Pearl Mail
Enable Black Pearl Mail for all Users After a Pilot Setup for M365
Temporarily Disable Black Pearl Mail for Office 365
Disable Branding on Internal Emails for Office 365
Configure Microsoft 365 with Black Pearl Mail - Using a Test/Pilot Group
Google Workspace Setup
How to disable or remove your Google Email Signature from Gmail
Check for Domains in G Suite Tenant
Sending as an Email Alias in Google Workspace
Temporarily Disable Black Pearl Mail for G Suite
Permanently Disconnect Your G Suite Account from Black Pearl Mail
Configure Google Workspace with Black Pearl Mail
Configure Google Workspace for Black Pearl Mail Within an Existing OU for a Single User
Configure Google Workspace with Black Pearl Mail - Using a Test/Pilot Organizational Unit (OU)
How to resolve the G Suite 'Any/All' issue
Updating Google Routing to exception automated emails
Exclude Large Emails from Routing Through Black Pearl Mail for Google Workspace
Google Calendar Meeting Reminder Fix
Specify Which Domains Route Through Black Pearl Mail for Google Workspace
Exclude users from routing through Black Pearl Mail if they are a member of a group for Google Workspace
Configure Black Pearl Mail routing for users based on group membership for Google Workspace
People
Unable to remove a user's profile picture
Remove white border from profile picture - support for dark mode viewing
Adjusting or editing user data to display values in different order
Removing a User
Turning on/off all reply signatures
Turning on/off all signatures
Black Pearl Mail - How to enable active directory sync in Black Pearl Mail
Editing User Details
People Search Functionality
Importing and Exporting users via CSV
People Tab Overview
Adding People to Black Pearl Mail - Synchronize your Email Users saved in your Email Admin Portal to Black Pearl Mail to Create People Profiles and Field Mapping
Adding the Company Logo as the Profile Picture
Adding or Editing a Profile Picture for a User
How to make your profile picture in your email signature round/circle instead of square?
Adding a User
Secondary Email Addresses
Groups
Editing a Group: Remove users
Editing a Group: Domains
Editing a Group: Template Rules
Default Groups: Search
Unable to add new Group
Editing a Group: Modify Group Information
Adding a New Group
How to Assign New Email & Reply/Forward Templates
Users in more than one group - Carousel (Rotating Banners)
Default Group Explained
Remove/replace Company information from a Signature by using Group information
Editing a Group: Add users
Groups Tab Overview
Using Tags within Groups
Understanding Data Hierarchy - What overwrites what
Analytics
Tracking Features
How are your email clicks validated by Black Pearl Mail?
Track and Trace: How to read the data
Export Clicks: Search Functions
Track and Trace: Search Functions
Template Report Overview
Implementing a Custom Tracking URL
Black Pearl Mail - Admin Dashboard
Templates & Branding
Where can the banners be located in an email?
Understanding a Black Pearl Mail Template
URLs are not showing as hyperlinks in the Disclaimer
What is the "Reply / Forward Template"?
How to add a full width banner to top level branding
Create 'Book a meeting' button
Can I have an animated gif logo in my email signature?
Template Search Functionality
Templates Tab Overview
Template List / Thumbnail Views
Editing and Saving Images in Black Pearl Mail Templates
Black Pearl and Canva - How to edit your Canva image files to update your email banner images
How to add/edit the logo image in the top template branding section
Add your Calendar Booking Link to your Black Pearl Mail Signature
How to create a new Signature Template in Black Pearl Mail (Video walkthrough included)
Social media icons cannot be added or altered
Disable branding on a single email
Can I add my own custom embedded HTML to create my email signature template in Black Pearl Mail?
How to Upload Banner Images into your Black Pearl Email Templates
Account & Billing
Adding/Updating your Payment Method (Credit Card)
Cancel your Black Pearl Subscription
Mail Settings Overview
Profile Overview
Adding, Removing, and Editing Administrators
How to delete and re-add the user to the BPM admin account
Company Settings
Adding a new Domain/Error Adding a Domain
Insights (retiring Nov 30, 2026)
Users receive too many notification emails
Interactions Overview
My Digest Overview
Track and Trace Overview
Insights FAQs
Notifications Overview
Insights Dashboard Overview
Insights User Management
Insights Is Ending on November 30, 2026
Policies & Support
Acceptable Use Policy ("AUP")
How to Create a Support Ticket
Service Level Agreements ("SLAs")
Technical Support Service Guidelines ("TSS Guidelines")
Policies & Support
How to contact support, plus our acceptable use policy, service levels, and support guidelines.
Acceptable Use Policy ("AUP")
How to Create a Support Ticket
Service Level Agreements ("SLAs")
Technical Support Service Guidelines ("TSS Guidelines")
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